Frequently Asked Questions
Everything you need to know before launch.
Ordering & Shipping
- REQUEST — Contact our command center with the items you need in your inventory for your mission to take your brand to the Moon! (Feel free to browse our website to find what items are available).
- PRESENT — Our team will curate a presentation for you based on your requests.
- QUOTE — Once you have finalized your list, we will put together a quote for you.
- DIGITAL MOCKUP — You will send your vector artwork to us and our team will create a digital mockup of all the products you are ordering.
- APPROVAL — At this point you will review the quote and digital mockup and request any changes if necessary.
- INVOICE — After approval, our team will send you an invoice.
- PRODUCTION — You will pay the invoice and then your items will go into production! (Rest assured, nothing will go into production without your approval and all your questions answered.)
- SHIP — Your items will be shipped and tracking will be emailed to you.
- DELIVERED — “The Eagle has landed!” (aka your goods have been delivered).
- MISSION COMPLETE — Congratulations, you have completed your mission to take your brand to the Moon!
Vary per product; listed on product detail pages. Begin after invoice paid. Do not include shipping time. Estimates only, not guaranteed.
Team notifies you with estimated stock date and helps select an alternate if you have a deadline.
Rush service available at additional cost. Charges vary per product. Contact team for details.
Partnered with UPS, FedEx, USPS, and DHL. All methods supported.
Yes. Drop shipments to multiple locations, sometimes at additional cost.
Most likely, depending on product, factory, and destination country.
Estimated within quote; final calculated by carrier based on weight/dimensions at time of payment. Bulky/oversize items may exceed estimate.
Payment Methods, Credit & Tax
All major credit cards, direct bank/ACH transfers, and checks (with approved payment terms). Open accounts available; Net 10 terms if approved. 18% APR on accounts over 30 days. Credit cards carry a 3% additional fee on the order total.
Immediately unless you have account/payment terms. Orders $20,000+ require 50% deposit to start; remainder due on shipment.
Yes. Strict industry protocols. See Privacy Policy.
Yes, the appropriate state/county/city tax for the "Ship To" address.
Indicate tax-exempt during ordering. Email your current exemption certificate before production can begin.
Artwork
Vector art only: .ai, .pdf, .eps, .svg, .png at 300+ dpi (600 preferred). Embroidery requires .dst. Non-vector files cause delays. Vectorizing and digitizing available at additional cost.
A format allowing artwork to scale without pixelation, unlike bitmap formats like .jpg.
Each product has standard imprint colors. RGB, CMYK, and PMS matching available on some products at additional cost.
When submitted artwork doesn't meet factory standards or isn't in the correct format.
Yes, for easy reorders and future orders on new products.
General
Vary by product; see individual product pages. Lower quantities sometimes available at additional expense.
Charge to create the screen, die, or other imprinting setup (not an art charge). May be waived on exact reorders.
Yes, typically 1–4 colors per location for screen print; up to 9 for embroidery. Full-color process available on select products. Some items are limited to one color only.
Yes. Some free, some with cost depending on item. Samples are for serious evaluation only.
Industry standard allows up to 10% over/under the ordered quantity.
Yes. $1M+ product liability coverage; comply with all federal, state, and local safety laws; active FLA member; Prop 65 compliant.
Yes, for orders $5,000+ with 60–120 day lead time via global sourcing network.